About

About Doug

Doug has been playing worship keys at various churches and denominations for over 25 years. Most notably is Megachurch: Willow Creek in South Barrington Illinois, and Chandler/Compass Christian Church in Chandler Arizona. He is also part of the Worship Support Network https://www.worshipsn.com/ providing keyboard playing across the Phoenix Valley to many churches since 2022.

During 1995-2004, Doug formed and played in several musical bands at Willow Creek Community Church, South Barrington IL, in the WCCC Programming Ministry for weekend or mid-week program as well as Men’s Events. Doug also led a Men’s/Dads Small Group at Chicago Bears WCCC CCC and is a leader in the AZ Cardinals Men’s Breakfast program. He is happily married with two children, daughter Laura, graduated 2009 at ASU Arizona State University, and son Dan, graduated 2004 from ISU Illinois State University. Doug loves to spend time with his family especially on vacations to places like Coronado Island / San Diego California and the “Mogollon Rim”, in Arizona. He also enjoys attending Chicago Cubs Spring Training, Nascar/IndyCar auto races, and is an avid golfer always trying to reduce or maintain his “handicap” score.

Doug Orlando began music lessons on Drums & percussion in Chicago Illinois, and moved to Keyboards (Piano, Hammond B-3 Organ and Electronic Music Synthesizers). He enjoys playing other acoustical instruments (guitar, sax, violin, flute, and others) on the synthesizer keyboards. He has played in Chicago local bands such as “Episode (with guitar virtuoso Michael Angelo Batio )” and “Sweetwine” in the 1970’s and he opened for bands such as KISS, Styx, Thin Lizzy and Ted Nugent. One of his favorite gigs was playing live with Abe Laboriel virtuoso bass player. He has created and led many bands over his musical career, recorded 5 albums of original music, and is thrilled to have the DOB Doug Orlando Band launched and playing in the Phoenix Chandler area.

Influences

Jordan Rudess (Dream Theater), U2, Coldplay, Led Zeppelin, Beatles, Greg Rollie (Santana), Keith Emerson (ELP), Rick Wakeman (Yes), Sting (The Police), Michael Omartian (Paul McCartney & Wings), Ray Manzarik (Doors), Eric Clapton, Rush, Dennis DeYoung (Styx), Jon Lord (Deep Purple), Pink Floyd, Trans-Siberian Orchestra, Russ Freeman (The Rippingtons), Pinetop Perkins, Billy Preston (Blues Brothers), Oscar Peterson, Booker T and the MG’s, Jimmy Smith, Keane, Kansas, Aerosmith, Matchbox Twenty, Greg Allman (Allman Brothers), Aerosmith, Chick Corea, Herbie Handcock, Peter Gabriel (Genesis), Jethro Tull, King Crimson, Gentle Giant, Kutless, Moody Blues, The Who, Rolling Stones, Sheryl Crow, Incubus Equipment List – Roland AX-09 Black Lucina Wireless Keytar / Shoulder Keyboard Synthesizer – Roland VK7 Hammond B3 Organ/Leslie Simulator Keyboard – Korg Radius R3 Synthesizer – Kurzweil 88 Key Piano Keyboard SP88 – Yamaha EX5 Keyboard Workstation – Oxygen 48 Keyboard and Mac LogicPro Studio Software

Expertise

Doug & Francie Orlando have a history of musical creation and artistry. They have 5 albums, which have been compiled into one CD “Orlando Legacy Volume I”. Their second CD is “Orlando Music Original Creations” Doug & Fran Enjoy singing at a variety of churches, conventions, & conferences singing and ministering in music together. They have been singing and performing as a duet since for several decades. Their singing began in Doug’s Band Episode and then at various church ministries beginning with Son City Youth Ministry in 1977 and thereafter. Music is copyrighted under their solely owned proprietorship “Doug and Fran Music”. Their home church in Chicago is Willow Creek Community Church, South Barrington, Illinois. Their new church home is Chandler Arizona Doug Orlando began music lessons on Drums & percussion in Chicago Illinois, and moved to Keyboards (Piano, Hammond B-3 Organ and Electronic Music Synthesizers) in the late ’70s. He enjoys playing other acoustical instruments (guitar, sax, violin, flute, and others) on the synthesizer keyboards. He has played in Chicago local bands such as “Episode (with guitar virtuoso Michael Angelo Batio www.angelo.com )” and “Sweetwine” Doug Orlando – View from the stage Click to see SPOTLIGHT on Doug Orlando Church Bands via Planning Center: http://spotlight.planningcenteronline.com/dougorlando In the late 1970’s and he opened for bands such as KISS, STYX, Thin Lizzy and Ted Nugent. One of his favorite gigs was playing live with Abe Laboriel virtuoso bass player. He has created and led many bands over his musical career, recorded 5 albums of original music, and is thrilled to have the DOB Doug Orlando Band launched and playing in the Phoenix Chandler area. During 1980 – 1990 Doug formed and led the Doug & Fran Orlando and Band” and performed at the annual “Ascension Convention” in Rosemont IL, directed the band for the musical “The Witness” for two years at Easter season, played for the weekly church services, and recorded 5 albums of original music including a Worship album with Christian Life Church in Mt. Prospect IL serving under worship leader Leann Paulson http://christianlifechurch.org/ During 1990-2004, Doug formed, led and played in several musical bands at Willow Creek Community Church http://www.willowcreek.org, South Barrington IL, in the WCCC Programming Ministry for the Leadership Summit, The Arts Conference, Student Impact, Son City and Sonlight Express, weekend or mid-week New Community services and programs as well as Men’s Events; Men’s Breakfast program serving under worship leader Rory Noland. Doug also led a Men’s/Dads Small Group Bible Study at Willow Creek and active in the Men’s Breakfast Ministry. Click to see Willow Creek Church Stage Band gigs: https://www.facebook.com/media/set/?set=a.10150841107531537.392822.544671536&type=3 Click to hear original songwriting audio recordings: http://www.myspace.com/dougorlando During 2004- current, Doug formed and led several bands in the Phoenix Area, one that was recognized in the Chandler area was The Ironmen Band which played several events for the Arizona Cardinals Breakfast. He also served as keyboardist for 8+ years at Chandler Christian Church http://www.chandlercc.org serving under worship programming pastor

https://www.facebook.com/doug.orlando

YouTube Channel

https://www.youtube.com/djorlando57

Music Videos performed by Doug Orlando with various Artists, at Various Venues with Various Bands over the years (Neighborhood Band, Sweetwine, Episode and including The Doug Orlando Band, and many many church worship, praise Christian bands and worship teams.

Doug’s corporate history

Retired corporate Service Executive AT&T Outsourcing and Government Sr. Program Control, DoD USAF, Project Management Network Executive Board of Directors – Past President, keyboardist, worship leader, Manager/performer

C-Suite Leader / Global Fortune 50 executive focused on delivering results, process and service excellence in high pressure, evolving industries. Productive and mentoring leader motivated by INNOVATING driving ideas of efficiency design into tangible results. Conceptual value driver recognized for strategic time and cost savings through organizational development, training and workforce optimization.
BIO: Doug Orlando, MBA, PMP, is best known for building motivated teams, PMO’s, and interfacing with executives leading complex programs in the Managed Services Outsourcing Telecom and Project Mgmt arena. He’s led a multitude of commercial project life cycle initiatives in the US (Amex, Sears, GM, Europe (Shell) and Asia (InfoSys). He is Retired senior technical director at AT&T; President of the AT&T Project Management Network of >8000 members, past volunteer PMI Global Leadership/Member Advisory Group; Past Chair and President 2009 of PMI Phoenix chapter; executive member of AT&T internal PM Network Board of Directors, holds PMP, CCNA, ITIL and Six Sigma certifications; and received the U.S. Presidential volunteer recognition award (PVSA) on >5 occasions.

Specialties: Certified PMI PMP Project Management Professional 
Certified ITIL Foundations
Certified Six Sigma Green Belt, Orange Belt
Project Management ~ Systems Integration ~ Process Improvement ~ Quality Assurance ~ Team Building
Strategic Planning ~ End-User Training ~ Procedures Development ~ Troubleshooting ~ Leadership
Customer Relationship Management ~ Facilitation / Presentation ~ Budget Management / Analysis
AT&T Diamond Club Award winner 2011

Activity

Experience

  • AT&T22 years
    • Sr. Global Technical Service DirectorMay 1999 – Jul 202122 years 3 monthsGlobalGlobal Client Services Leader supporting AT&T’s largest commercial (Shell, IBM, DXC, Amex, GM) , and Government (DOD, US Air Force) clients 2009-Present
      • Business Management Reporting Lead for NaaS (Network as a Service) engagement with US Air Force government markets 
      • Was Recruited to manage American Express and IBM’s internal network ~1,000 wholesale Go-to-Market clients 
      • Ensured the highest level of client satisfaction while maintaining scope, schedule cost as Transition…Show more 
    • IT Director, Global Operations Managed Services & Network SourcingMay 2004 – Dec 20051 year 8 monthsService Director Executive Lifecycle Management of Global Data operations for AT&T Solutions outsourced American Express Cardmember, Travel TRS and Financial Advisors – Ameriprise NMSA contract agreements.
      Support Regional operations managers for AP, EMEA, Latin American/Canada, in addition to the US/Global operations in Phoenix, AZ
      • Global Client Service Director for Network Managed Svcs/Transport Fault Management & Order Provisioning 
      • Led Green Belt Six Sigma Continuous…Show more 
    • IT Director – Global Lifecycle Mgmt LCM, Managed Services Client Services1999 – 20034 yearsOwner of Contract delivery for AT&T Wholesale IBM – Sears Enterprise Managed VPN Network Services, managed delivery of services implementation project for Data Network and Voice Networks, averaging 900+ projects each year. Also, oversaw procurement and billing processes, root cause drivers and executive outage notifications; and managed the trend analysis. Supervised 100+ matrix-managed project team members, and direct reports. Handled HR functions and led project/subordinate teams as district…Show more 
  • AT&T Project Management Network (PMN) Employee Organization GraphicPresident, AT&T Project Management Network. Executive Board of DirectorsAT&T Project Management Network (PMN) Employee OrganizationJan 2020 – Dec 20201 yearUnited StatesVolunteering as President of Strategic Employee Organization, “AT&T Project Management Network” managing ~20 Board Directors, >100 volunteers, and >8000 Members. Responsible for coaching, leading board meetings with supported by AT&T Diversity & Inclusion Human Resources Organization for Other duties include:
    Manage the Board of Directors
    1. Ensure compliance with the Charter and provide final approval for amendments to the charter and underlying processes.
    2. Manages Directors…Show more 
  • AT&T PM Network Board of Directors GraphicDirector of Finance; Executive Member Board Of Directors at AT&T Project Management NetworkAT&T PM Network Board of DirectorsFeb 2016 – Dec 20193 years 11 monthsPhoenix, ArizonaServed as Director of Finance/Treasurer of AT&T Project Management Network with >8000 PM certified members, responsible for significant budget from Diversity & Inclusion Human Resources Organization for AT&T supporting internal Employee Organizations Networks & Resource Groups. In 2016-2017 served as Director of Strategic Planning & Accomplishments, taking this position/role to the next level from Historian, and was responsible for AT&T PMN Global Strategy, Strategic Planning, Strategic…Show more 
  • PMI Global Leadership Institute Advisory Group (LIAG) CMAG Board Support Volunteer Ld DevelopmentProject Management InstituteJan 2012 – Feb 20164 years 2 monthsGreater Philadelphia Area- Chosen to join the PM Institute LIAG and CMAG (Chapter Member Advisory Group) GOC Global Operations Center Board Volunteer Support team for all Chapter Presidents & PMI Chapter Board leaders world wide developing Leadership programs for EMEA, LA, NA, Asia, presenting at Leadership Institute meetings. 
    – The PMI Leadership Institute Advisory Group (LIAG) was established by the Project Management Institute’s Board of Directors to provide advice and expertise that enables PMI to develop the…Show more 
  • Past President PMI Phoenix Chapter 2009, Volunteer Strategic Leadership Development Advisory BoardProject Management InstituteJan 2009 – Dec 20102 yearsPhoenix, Arizona AreaAs Volunteer Immediate Past President of PMI Phoenix, and member of Strategic Leadership Board, Doug’s vision is to continue the mission of the past chapter Board. This is to transform the PMI Phoenix Chapter into the model chapter among 250 worldwide adding 100 fold in Value for our members, to our community, and to the project management profession globally. We will continue on the tremendous trajectory of our Chapter of the Year Award 2007. We will be a mentor to other chapters, assisting…Show more 
  • President and CEO Board Chairman – Project Management InstitutePMI Phoenix ChapterJan 2009 – Dec 20091 yearThe President is the Chief Operating Officer and Board Chairman of the Chapter and an ex officio member of all committees directing the activities of the other Board members in accordance with the purposes of the Chapter and its Constitution and Bylaws and subject to the approval of the majority of the Chapter Board of Directors.

    Advise the Vice President of Finance/Treasurer of all financial
    commitments prior to actual expenditures.
    Preside over chapter, special and business…Show more 
  • Vice President of Marketing & External Relations, Chapter Board MemberProject Management Institute2007 – 20081 yearAs Volunteer Vice President of Marketing & External Relations, Chapter Board Member responsible for promoting PMI and the chapter to businesses, schools and organizations in the Phoenix area. Also responsible for developing chapter marketing programs, activities and materials in accordance with the purposes of the chapter and its constitution and bylaws and subject to the approval of the majority of the board of directors.
  • Delivery Project Executive, North AmericaIBMSep 1980 – May 199918 years 9 monthsResponsible for the day-to-day management of critical problem scenarios for Fortune 500 customers. Additionally, initiated and managed projects to improve service delivery operations, investigated major outages, benchmarked service with competitors, prepared performance reports and conducted Trend Analysis.
    • Led Green Belt Six Sigma Continuous Service Improvement Plans (SIP) under ITIL methodology for IBM’s largest premier enterprise customers

Education

  • Northern Illinois UniversityMBAIT, Telecommunications, Marketing, Finance, Operations, Statistics, Organizational Behavior, Bus Law2001 – 2003Activities and Societies: Telecommunications Group, Project Management Institute, Phoenix, Chicago Chapters
  • Northern Illinois UniversityMBAStrategic Management/Finance/IT Operations2001 – 2003
  • Roosevelt UniversityBS Computer Science, General StudiesTelecommunications1994 – 1996Graduated with Honors

Volunteer Experience

  • AT&T Project Management Network GraphicDirector of Finance/TreasurerAT&T Project Management NetworkJan 2018 – Present5 years 1 monthEducationThe PMN is an AT&T employee resource group (ERG) made up of volunteers across the globe that are committed to improving the field of project management. The PMN is a Project Management Institute (PMI) recognized training provider and facilitates CAPM and PMP certification courses and exam prep to AT&T employees free of charge. As Director of Finance/Treasurer of the Board of Directors, my role is to oversee and assist the ERG membership and education committees financial budget and to provide…Show more 
  • AT&T PMN - Project Management Network GraphicDirector of Strategic Business Planning and AccomplishmentsAT&T PMN – Project Management NetworkJan 2016 – Dec 20172 yearsEducation- Chosen to join the PMN Board of Directors for Employee Network (EN) for AT&T
    – Lead Strategic Results, Accomplishments, Planning & Historical Data Team
    – Director of Strategy for Business Planning, and monitoring & measuring results of success
    – Manage Reporting results up to SVP of HR in AT&T to show value to ~6000 members in AT&T
    – The Project Management Network (PMN) is an AT&T Employee Network (EN) supported 100% by volunteers. Membership is free and open to active management…Show more 
  • Leadership Institute Member Advisory Group (MAG)Project Management Institute GraphicLeadership Institute Member Advisory Group (MAG)Project Management InstituteJan 2015Education- Chosen to join the PM Institute LIAG and CMAG (Chapter Member Advisory Group) GOC Global Operations Center Board Volunteer Support team for all Chapter Presidents & PMI Chapter Board leaders world wide developing Leadership programs for EMEA, LA, NA, Asia, presenting at Leadership Institute meetings. 
    – The PMI Leadership Institute Advisory Group (LIAG) was established by the Project Management Institute’s Board of Directors to provide advice and expertise that enables PMI to develop the…Show more 
  • Assistant Band DirectorCrossroads Church Of Nazarene GraphicAssistant Band DirectorCrossroads Church Of NazareneOct 2013 – Present9 years 4 monthsSocial Services

Licenses & Certifications

  • ITIL Foundations GraphicITIL FoundationsEXIN ITSM Organization
  • Project Management Professional GraphicProject Management ProfessionalProject Management InstituteCredential ID 37953
  • Six Sigma Green Belt Professional GraphicSix Sigma Green Belt ProfessionalAT&T T-University

Publications

  • Strategic Planning to Achieve Business ResultsProject Management Institute  December 15, 20114 Step Model to Implement to improve Your Organization’s results, and your own personal brand results. Strategic Planning to Achieve Business Results PMI Region 7 Doug Orlando … Doug Orlando’s Presentation at the PMI Region 7 Leadership Summit …. Are you trying increase your revenues; are you trying to get more known?

    Presentation http://www.youtube.com/watch?v=4Y161cZMkaISee publication

Honors & Awards

  • The President’s Volunteer Service Award – Gold levelPresident Barack ObamaApr 2014For volunteering > 500 Hours in multiple Non-Profit Organizations. The White House – Washington
    “Congratulations on receiving the President’s Volunteer Service Award, and thank you for helping to address the most pressing needs in your community and our country.
    IN my Inaugural Address, I stated that we need a new era of responsibility—a recognition on the part of every American that we have duties to our selves, our Nation, and the world. These are duties that we do not…Show more 
  • The President’s Volunteer Service Award – Silver levelPresident Barack ObamaApr 2013The President’s Volunteer Service Award is the premier volunteer awards program, encouraging United States citizens or lawfully admitted permanent residents of the United States through presidential recognition to live a life of service.
  • AT&T Diamond Club AwardAT&T Business SolutionsFeb 2011Prestigious recognition based on achievements in the following categories:

     Improves Productivity and Margin Performance
     Drives Superior Results
     Demonstrates Role Model Behavior Against the Extraordinary Leader and Performer Model
     Provides Superior Customer Service
     One AT&T – Improves the Ease of Doing Business with AT&T
     Job Performance Above & Beyond Normal Work Responsibilities

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