Orlando Coaching

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Welcome to Doug Orlando’s Leadership Blog!

The vision for this blog

To be providing to you the Leader…

  • Quotes

  • Practical Tips

  • Success stories

  • Lesson Learned

  • Words of Wisdom to be better servant leaders (and  followers)

… as we take world leaders to the next level and beyond!


22 July 2015

Seven rituals & Work out �� Vocal Leadership & Awareness: 7 Minutes to Communication Mastery
Douglas Orlando | July 8 | Tags: awareness leadership clarity confidence vocal mentor rituals transition communication

Hello Fellow Contagious Leaders, Friends, Colleagues!
I hope this blog finds you at the best moment of your day.

Today I’m sharing a phenomenal concept and book recommended from a friend of mine, an executive coach and Sr. Director at a fortune 500 corporation. I asked him over smoothie “what is the best book and teaching you recommend these days which has been your personal secret to success?”, One of the two concepts / authors he recommended is below.
“Vocal Leadership, by Arthur Samuel Joseph,” he said.
When he said “vocal”, I thought, hmmm, well I took vocal Tenor singing lessons in college when I first started majoring in music before I switched to electrical engineering. I never thought about vocal speaking as warm up, practicing, and a key to communication. Yet in discussing this with Kevin I found, it’s all about practicing Vocal speaking in this way. I think this is the type of training you get when you pay $3000 for an executive leadership Speaking course, but not having to pay the $3000.

Integrity, Integration, Authenticity, Concious Awareness
The writer is an Executive Coach for people many well known Athletes, CEO’s, actors, actresses and performers such as Arnold Schwarzenegger.
For Arnold he said his goal was not to change his voice in any way but to enhance the creative, uniqueness.
“I’ll Be BacK” , and “Get to the Choppa” – “Come with me if you want to Live”,
… “I know where your going, now let’s get out of here”.

Some of the golden nuggets I’ve bookmarked in the Vocal Leadership Training Method are….
– (What does that mean? well I take it to mean don’t be a different person at different places with different people. Have you ever experienced this with Co-Workers, Friends, or Customers. I have and I know you have. Peers and I are empathizing with one now, and determining why do people do this? Well, I think it could be for a lot of reasons which we’ll get into on another blog. You may want to see my “Self-Deception” blog update as this is an example)

– Writing your “Persona Statement” – like a mission a goals statement, it’s how you want to be perceived.
– It is not the Reps it is the Quality of the Reps
The 7 RITUALS daily focus:
1. Thank you to my Source
2. Love and Let go
3. Allow a Slow, Silent, Conscious, Loving Breath

4. See the Edge and Arc of Sound
5. Take my Time
6. Pay Attention / Deeper Listening
7. Be My Self
– My Favorite Mantra & Quote: “The Same Person Shows Up Everywhere”


Check out this excerpt…
Voice Is Power—Creating Our Own History

” Voice Is Power. This statement has been expressed for millennia. And, as in most things to do with voice or communication, we believe we have a clear understanding of what this means. One interpretation implies vocal strength, as in, he or she has a loud voice. Another may imply vocal stamina, “Christine can speak for hours at our corporate events, and her voice never seems to tire.” Or, “Jerry conveys strong leadership authority.”
However, when speaking about voice or communication, what else is implied in the statement, “Voice is power”—character traits, for example? “Hector always seems so honest when he speaks with our customers.” “Louise is a great sales associate. She is our most successful telemarketer. Our client surveys always reflect how trustworthy she seems over the phone when speaking.” What other positive attributes come to mind? Caring, thoughtful, earnest, respectful, secure, authentic, friendly, happy, and so forth.
Or, the antithesis might be the case. “Charlotte is very aggressive with subordinates. Her staff doesn’t feel she respects them and, because of this, productivity in her division is negatively impacted.” “At the office, Richard appears so arrogant that colleagues are having trouble collaborating with him.” Yet, a different type of example, “John seems so anxious when he speaks with everyone—his peers or his bosses. He is bright, but his seeming lack of confidence holds him back.” Other negative attributes: insensitive, immature, disengaged, territorial, not trustworthy, self-serving, inauthentic, and so forth.
Voice is power. Vocal Awareness interprets this statement from a very specific perspective. First, literally—it means what it says. But, second, from a far more complex, comprehensive, depth-ful, insightful, yet clear and concise understanding, this interpretation understands that Voice reflects all of who we are intra-personally—our inner Voice—our dreams, aspirations, fears, doubts, our very spiritual/emotional/intellectual essence. The inner Voice is what is known in Vocal Awareness as the Deeper Self. It is who we are. It is our innate nature. It is our behavioral DNA imprint combined with our social imprint. It is connected to our protected life in the womb floating securely in amniotic fluid, and influenced by our life outside the instant we are thrust into our new external environment.”

Tremendous Topics:
– The 7 Minute Workout – great 7 minutes warming up voice and focusing every day
– The Jaw Release

– Performance Coaching
– The Same Person Shows Up Everywhere! (one of my favorites)
– Telephone Communications
– Open the Jaw & the “Yawn – Sigh” exercise
– Less is More
– Assumption Presumption
– Adversity Opportunity Rededicate, Realign Reemergence

I hope you will consider adopting this teaching in your daily life. I am recommending it to T University.

All the best and Lead On!


3 March 2014

Necessary Endings <=> New Beginnings!
Leading with Change…

“When one door closes another opens; but we often look so long and so regretfully upon the closed door that we do not see the one that has opened for us.” – Alexander Graham Bell

Hello AT&T leaders and welcome to my Leadership blog.  Today I wanted to share a significant eye-opening concept I came across a in the last year called Necessary Endings.  It is coined after the book “Necessary Endings – Pruning in order to move forward” by Dr. Henry Cloud.

Quote on this concept: “If you’re hesitant to pull the trigger when things obviously aren’t working out, Henry Cloud’s Necessary Endings may be the most important book you read all year.” —Dave Ramsey, New York Times bestselling author of The Total Money Makeover

The thought behind this concept is that there is a season, and if we recall the 1970’s song by the Byrd’s “Turn Turn Turn” based on the book of Ecclesiastes in the Bible, There is a season a time to be born, a time to die, a time to plant, a time to prune, etc.

“Pruning” is not typically a favored concept, and wasn’t one of mine, as it involves work and involves cutting, and discarding. Yet more and more as I grow in my career and in life I’ve seen in many things in life need an ending, to make room for a new beginning, In order for the new beginning to flourish.  Yes, often we don’t like pruning, as it involves some risk, and fear of the unknown.  There are endings which we control and decide to make happen, and there are endings which are out of our control such as the passing of family members, which is often very painful and traumatic.  My family had to undergo accepting the death of a close pet , and this was so difficult, yet it also falls into the concept of Ecclesiastes, a time to say hello, and a time to say goodbye.

Give-aways: At a higher level, cleaning out your garage or old clothes in your closet is a great thing.  Make room for the new, and prune the old.

Career: I have a good friend of mine which has also undergone some significant necessary endings in volunteer work, yet again, those necessary endings, can bring forth new open doors of abundance, and success in new areas!

Personally I’ve been a musician and started and ended many different bands in Jazz, Rock, Classic.  Just because a band “breaks-up” the relationships don’t have to end, just the “project”.  In Project Management the PMI PMBOK definition of a project says it has a definite Ending! <image003.gif>

Five (5) things a person needs to do to successfully get through a necessary ending:

1. Make the decision to end (if it your decision)
2. Accept and embrace the decision as a good thing
3. Implement the ending decision
4. Continue to accept and embrace the decision
5. Open the door for a new beginning!

So what? …

Here’s some “So What’s – What and How does this matter to me” ACTION questions to provoke your thinking and put this into action from Dr. Cloud:

1.      Consider how you look at endings in general. Do you perceive them as natural? Do you have a world view that everything has its season and life cycle, or do you think that if something comes to an end it means that “something must be wrong?”

2.      When you see that you need to let go of something, or a person, what happens inside? What fears emerge? How paralyzing are they? What can you do to address them?

3.      Have you really thought about the fact that if you don’t do the pruning in that area that is needed, then you won’t get what you ultimately want? For example, if you keep that employee in the department where he/she is today, then that department will never perform well? Or personally, if you stay in dating relationship you will not find the one that fulfills? Play the movie forward a year or two and see if you like the results of not making a decision.

4.      If you are holding on to hope, what is the basis for that? Is it rational and objective? Or is it just a defense against facing the issue?

Therefore, we have a dilemma: life and success require “necessary endings,” and we are afraid to execute them. That equals a conflict worth solving. So, what to do?

So what might be happening in your life that needs a pruning or necessary ending?  Maybe it’s reinventing yourself in your career here in AT&T as technology is continually changing.

Read AT&T’s Founding Father Alexander Graham Bell’s Quote again below in this pictorial view.  I came across this recently and wanted to share it.
What a great thought: Don’t regretfully focus at the closed door, focus on the new opened door!!

What do you think?  Have an awesome day!

Loud & Proud, AT&T!


I can tell you that necessary endings are the hard part. Henry Cloud is a wise, experienced, and compassionate guide through these turbulent passages.”

Publishers Weekly

Endings are not a tragedy to be first feared and later regretted but a necessary stage on the way to growth, says clinical psychologist and bestselling author of The One-Life Solution. Endings are a crucial way to get what we desire by shedding those things whose time has passed. The author addresses the benefits of concluding unsatisfying work or personal relationships, and he advises readers on diagnosing when the situation can be resuscitated or must be shut down. This “pruning” process can spark readers out of passivity or paralysis, getting them motivated and energized for change. With many examples of people moving on from untenable circumstances and through specific strategies for ending things well, Cloud advocates for powerful personal changes for the New Year, and will give many readers the fresh start they crave. (Jan.)


21 May 2013


Leadership and Self Deception – For deep leadership growth – Stay out of the Box!
Mentoring Moments – “Be Focused on others and on Achieving Results”


Hello team –

Doug Leadership Institute s

I hope this blog finds you at the best moment of your day!

Show of hands …

Doug hand up Transition Planning

How many of you connected with “Leadership University” and Project Management Profession #PMOT have an insatiable desire to take your “Lead with Distinction” to the next level? and enjoy great books on leadership?

I’ve been anxious to share with you a leadership book I’ve recently completed entitled “Leadership and Self-Deception” .  The BOX concept from The Arbinger Institute was an eye opener to many people and I wanted to share it with you.  I found it insightful.

The concept is …

Leadership Self Deception

There is a BOX ‘out there’ (this is different from ‘thinking out of the box’ as we say)
Everyone has a choice to be in this Box or out of this Box.
Being Out of the Box is to “Be Focused on others and on Achieving Results” as opposed to being in the box focused on self
Self-Deception can determine ones experience in most aspects of life

The book revolves around a character, “Tom” who recently got a new job at “Zagrum Company”. Tom is attempting to take his distinctive leadership to the next level, and has run into a lot of roadblocks as he’s not supported by his direct reports, peers, teams, and attempting to find out what he’s doing ‘wrong’ to influence them negatively, (as well as positively).  This situation is pervasive in organizations at the company Zagrum. (which the author believes is occurs in many in the marketplace today).

Therefore the retired CEO named “Bud” has a one-on-one “BUD MEETING” with each his new High Potential Leaders which goes on for several days, discussing what may be happening with team behaviors, perceptions, and root causes of outcomes relative to lack of support.   Bud says “You have a problem, – a problem you’re going to have to solve, if you’re going to make it at Zagrum”.

Pretty strong harsh words – quite a wakeup call for Tom, almost an ultimatum. So Tom takes the plunge in being mentored by Bud.

How was Tom seeing people? The deep choice that determines influence- -How we see people – Tom was occasionally- Looking at people as threats, nuisances or problems.  A person might say, I could never do that, as I appreciate others, yet the deeper situation, is when the going gets real tough, and the stress gets high, and demands, deliverables, personal credibility is at stake, a person can do something detrimental, and that’s what happened to Tom, yet he didn’t even realize it.  Tom was blind to it, and that is the story of self-deception disease.

So Tom realizes he’s got to get out of the Box, and get out now, and stay out.  Then comes along the CEO of Zagrum Company, “Lou”, The CEO, Lou helps help Tom get out of the box and stay out of the box with a creative coaching demeanor portrayed in this book.


  • Out of the Box
    • I see myself and others more or less as we are – as People

    In the Box

    • I see myself and others in a systematically distorted way – others are mere Objects
    • “By being in the box, I provoke (influence) others to be in the box”
    • The writer says … “Most organizations are stuck in the box!”

What doesn’t work in the box:

  • Trying to change others
  • Doing my best to cope with others
  • Leaving
  • Communicating
  • Implementing new skills and techniques
  • Changing my behavior
  • The Box is a metaphor for how I’m resisting others

We change the moment we cease resisting what is outside the box – others, and then we’re liberated from self-justifying thoughts and feelings.  The Goal is to honor self rather than to betray it.

Self-Betrayal – “An act contrary to what I feel I should do for another (in a self-justifying way) is called an act of self – Betrayal”. Great illustrations are in the book of this situation.

The book helps take responsibility, has generated remarkable results, brought teams to a level for complex problems tackle and solve, deeper problems.


For a deeper Look (if you dare!).

The book is presented in a fresh creative format. Stephen R. Covey’s assessment “This is a profound book, with deep and sweeping implications. It is engaging, fresh, easy to read, and packed with insights. I couldn’t recommend it more highly. Here’s a clip…


Recommend these methods in ….

  • Hiring
  • Leadership
  • Conflict Resolution
  • Team Building
  • Accountability Transformation
  • Personal Growth and Development
  • The book ends with a great list of ACTION PLANS:

Knowing the Material:

  • Self-betrayal leads to self-deception and “the box”
  • When you’re in the box, you can’t focus on results
  • Your influence and success will depend on being out of the box
  • You get out of the box as you cease resisting other people

Living the Material

  • Don’t try to be perfect. Do try to be better
  • Don’t use the vocabulary – “the box” and so on – with people who don’t already know it.
  • Do use the principles in your own life
  • Don’t look for others’ boxes. Do look for your own
  • Don’t accuse others of being in the box
  • Do try to stay out of the box yourself
  • Don’t give up on yourself when you discover you’ve been in the box. Do keep trying
  • Don’t deny that you’ve been in the box when you have been.
  • Do apologize; then just keep marching forward, trying to be more helpful to others in the future
  • Don’t focus on what others are doing wrong. DO Focus on what you can do right to help
  • Don’t worry whether others are helping you
  • Do worry whether you are helping others!

Personally I wished I had this book in 2001 as I lead a new team of 20 DR’s from various orgs, that had some significant conflicts, and it was quite a challenge to initiate collaboration for me as an IT Director  then.  I’m going to be referring to the principles often. I hope you join me.

Share your story – what do you think?

All the best in your leadership quest!

Doug sig





“A great leader’s courage to fulfill their vision comes from passion, not position.”

John Maxwell



30 January 2013

Leadership insights at Jan. 2013 PMI Global Leadership Kickoff Conference – PMI Volunteer Leadership Institute Advisory Group

Tags: #leadership #vision #pmo #project #pm #strategy

Hello friends and colleagues! As most of you know I enjoy volunteering. It’s a give back and pay back for what others have given me in my career & tremendous world we live in.

I just returned from a tremendous 2013 Leadership Kickoff Conference in Philadelphia PA USA called Leadership Institute Volunteer Planning Meeting (LI VPM) for Global PMI Project management Institute. http://www.pmi.org/en/Get-Involved/LIM/LIAG.aspx . It was hosted by President and CEO Mark Langley of PMI. There were leaders from literally all over the world, some of which were Croatia, Ireland, Romania, UK, Lebanon, Mexico, Argentina, Africa, Australia, India, and my favorite this year, Singapore (I will be traveling there to present in July 2013 at Asia PMI LIM). The Highlights this year at the LI VPM were hearing about of the “The Pulse of the Profession” in Project Management from PMI CEO. (PMI Pulse of the Profession Report , Portfolio-Management, Organizational Agility )

It’s great receiving a gift from your leadership, and another highlight for us was receiving a T-shirt called “What is PMI?”, “I AM!” You might say, a T-Shirt? So what, that’s it? Yes, yet, this T-Shirt is a significant symbol! It is an ingenious concept of YOU literally being the corporation, the brand Image of what you belong to and what you do. Take that thought to “your-organization”. “What is “your-organization”? I AM!” – yes You are! My recommendation is that we take this thought into our customer interactions and work experiences and be the SERVANT Leader we should be! That will raise our Net Promoters Score and Effortless Customer Experience to the pinnacle of greatness for 2013. If we want to be memorable, if we want attract Net Promoters, we’ve got to follow the “Law of Attraction” or as John Maxwell calls it “The Law of Magnetism” in The 21 Irrefutable Laws of Leadership By John C. Maxwell see: www.u-leadership.com

Click the link below for the article!….
Article: http://www.u-leadership.com/the_21_irrefutable_laws_of_leadership-w.pdf

What attracts you to others? What attracts you to becoming a Net Promoter of a company or organization? That’s what you need to exemplify when you portray your vision, mission and values to others. Let’s face it, “we as customers” enjoy being served. So thinking from others perspective, why not raise the level of you own servitude with your own customers in 2013 as a top goal and objective?

A wise man says “Give and it will be given to you”. It’s the “Law of Sowing and Reaping”. Sow some seed in 2013. I guarantee you will reap. The choice is up to you. What will you do?

What do you think?

All the best,


14 January 2013

Blog #1 blog post:  Tweet Dec 31 @dougorlando

“Don’t Multitask” !

Now of course there are good times where multitasking may be good to do, like when network speed is slow and webpages are taking 10-30 seconds each to populate. You may want to do something on another PC or paper to fill those 30 seconds of agony per webpage till network connectivity speed catches up to you (reduced network latency). But for all intents and purposes it is better to Not Multitask Especially when on Conference Calls Listening and talking to colleagues!

Here’s a quick excerpt “All this leads to the second issue: how YOU are perceived and how that bleeds into the organization’s culture. When you’re multitask during a meeting, you lessen the importance of whatever your peer, employee, boss, or partner is saying. Unquestionably they feel it. They will leave feeling less empowered, and it will affect the rest of their day and how they interact with others. The tone is set at the top, and the message you are sending is that they are not important enough to get your undivided attention. Why would they act any differently when they meet with others?”

What do you think?

Click the link below for the article!….
Article: http://www.linkedin.com/today/post/article/20121210172831-84166298-my-rule-2-for-motivating-people-and-organizations


and once again … Rock On leaders – let’s go to the next level in 2013 !

Best, Doug

Doug Orlando @dougorlando
Tremendous for 2013- Don’t Multitask: Simple but Impactful (Rule #2 for Motivating People and Organizations) | LinkedIn linkedin.com/today/post/art…
11:02 a.m. Mon, Dec 31

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